Whittrio, Inc.
ISP Transparency Disclosures

FCC Registration Number (FRN): 0020945390
Trade name or DBA name under which the described ISP services are offered to consumers: Stimulus Technologies
Type of ISP service: wired, fixed wireless
Brief description of service covered by the disclosure: Stimulus Technologies generally delivers service using fixed wireless technology to connect service to its core network.  Stimulus Technologies offers residential and business customers a variety of levels of broadband Internet access service tiers with varying targeted speeds and features that may affect the suitability of such service for real-time applications 
Effective date of disclosure: June 1, 2021
Submission (new/first-time or amendment prior to  New/first time submission
Network Management Practices:
Blocking. 


 

 In the event of a security breach, Stimulus Technologies’ may block an individual end user or external IP address until the breach is resolved.  Stimulus Technologies will notify the affected customer within 24 hours of the block and will work with the customer to resolve the issue that may be causing the security block.  Stimulus Technologies’ may from time-to-time block specific ports, IP addresses or applications due to security concerns.
Throttling: Stimulus Technologies will at time to time throttle bulk download traffic, such as large downloads, system updates and patches, or other non-time sensitive data transfers.

 
Affiliated Prioritization: Stimulus Technologies will prioritize Internet traffic that is flagged as high-priority and low-latency over other traffic.  Such prioritization may include Voice Over IP phone traffic to Stimulus VoIP services.

 
Paid Prioritization: None

 
Congestion Management: Stimulus Technologies may employ reasonable network management practices to protect against security or denial of service attacks that can negatively affect our network and may cause service degradation.  During times of high network utilization, Stimulus Technologies may employ network prioritization technologies that ensure that high-priority traffic, such as DNS requests, web browsing, VoIP phone calls, and other time sensitive traffic is prioritized above bulk and streaming traffic such as system updates, file downloads and video streaming.  This prioritization is to ensure that interactive Internet usage experience remains high and other non-priority traffic is throttled to improve the overall user experience.
Application-Specific Behavior: Stimulus Technologies may block specific applications, such as VPN, torrent or other file sharing applications, that are known to transport illicit, illegal or materials that may cause copywrite violations.

 
Device Attachment Rules: Stimulus Technologies may employ reasonable network management practices to protect against security or denial of service attacks that can negatively affect our network and may cause service degradation.  During times of high network utilization, Stimulus Technologies may employ network prioritization technologies that ensure that high-priority traffic, such as DNS requests, web browsing, VoIP phone calls, and other time sensitive traffic is prioritized above bulk and streaming traffic such as system updates, file downloads and video streaming.  This prioritization is to ensure that interactive Internet usage experience remains high and other non-priority traffic is throttled to improve the overall user experience.

 
Security: Stimulus Technologies monitors for Denial of Service and Distributed Denial of Service attacks on the network as a whole and individual users.  Stimulus Technologies implements practices to protect its network, including firewalls, active intrusion protection system, anti-virus and anti-malware systems, and network monitoring.  These practices are to protect Stimulus Technologies’’ network and not the network of the end user.  It is essential that each user of Stimulus Technologies’ Internet service implement their own protection systems, including a firewall, anti-virus and other security protection.
Performance Characteristics:
Service Description: Stimulus Technologies generally delivers service using fixed wireless technology to connect service to its core network.  Stimulus Technologies offers residential and business customers a variety of levels of broadband Internet access service tiers with varying targeted speeds and features that may affect the suitability of such service for real-time applications. The features, pricing and other commercial terms of our service offerings are modified from time to time, and not all packages are available in all areas. Each package is priced to reflect the particular speed and features of that package. 
Impact of Non-Broadband Internet Access Service Data Services: Stimulus Technologies offers private site-to-site connectivity called Virtual Private LAN Service (VPLS) for business customers and Voice over IP phone service.  This traffic receives prioritization on the network infrastructure and throttling and congestion management practices described above could be used to prioritize these services over Stimulus Technologies’ broadband access .

 
Price: Stimulus Technologies’ pricing and service availability changes from time to time.  For the most current pricing, contact Stimulus Technologies at sales@stimulustech.com or 855-564-3166 and speak with a sales representative.  Not all services are available in all service areas
Privacy Policies: See Privacy Policy at https://www.stimulustech.com/website-privacy-policy/
Redress Options: Customers can email support@stimulustech.com or call 855-564-3166 to open a service request to resolve any issues with Stimulus Technologies’ broadband services.