We let things crumble last time. Would you give us the chance to make it right?
For a while, we had the privilege of supporting your IT, and I've always appreciated the trust you placed in us, even after you decided to go in a different direction.
When you moved on, it was because your support experience didn't feel the way it should. I've thought about that more than once, and I'll be the first to own it. "That's just the way the cookie crumbles" isn't an answer I'm willing to give a client.
You deserved support that sticks with you. We'd love the chance to prove we can deliver it.
Here's what that looks like today. You'd have a dedicated account manager who knows your business, your systems, and your name, so you're never starting from scratch. Our tech support runs 24/7, so nights, weekends, and holidays are covered too. And when something comes up, getting help is simple: submit a ticket through our client portal, or just click the penguin icon on your desktop taskbar.
Most importantly, we stay with you every step of the way, from onboarding to everyday questions. We check in, we follow up, and we make sure nothing crumbles through the cracks.
I'm only asking for 15 minutes. Tell me what didn't work, the honest version. I'll listen, and I'll show you exactly how we'd support you differently.
If, after that call, I don't believe we can give you the support you deserve, I'll tell you so. We'll part as friends.
With appreciation,
Nathan
Nathan Whittacre
CEO, Stimulus Technologies
P.S. No half-baked fixes this time. Earning back your trust is the part I care about, and 15 minutes is all I need to start.
